If a merchant does not respect the card or makes special offers to other bank card holders, please notify customer service at 1800-267-3030 / 1800-103-3030 or email us at firstname.lastname@example.org (toll action) to immediately report the incident. If you have a claim with a card purchase or a dispute with a dealer, you should try to resolve the same with the dealer concerned with full knowledge and sharing. However, the cardholder must immediately inform Sodexo of this complaint. We will conduct a thorough investigation and come back with the results, and our results will be definitive and conclusive. The cardholder undertakes to initiate all disputes concerning a transaction or entry into the card account within 15 days of the date of the transaction or the date of entry to Sodexo, without all transaction and account elements being established as correct and accepted by the cardholder. The cardholder can contact Sodexo in writing (email@example.com) or through customer service (contact number: 1800 267 3030 / 1800 103 3030). Sodexo will conduct a thorough investigation and return with the results, and our results will be definitive and conclusive.