Sodexo Agreement

Unless there is a statutory ban, we may cancel or modify the conditions, conditions or services associated with the use of the Sodexo Meal/Resto Pass Card, including part of this agreement, without notice. We may delay a right or waive a right at any time, but such a delay or exemption will not affect the exercise of those rights in the future. You can visit sodexobenefitsindia.com to get the updated conditions of the Sodexo Meal/Resto Pass. 4. Ownership of EDC terminals does not pass to the dealership. If this contract is terminated, the distributor will return these EDC terminals to Sodexo or its authorized partners immediately and in good condition. 20.1 All personal data received under this Agreement will be processed in accordance with Sodexos` Privacy Policy. To verify the privacy policy: uk.sodexo.com/uken/privacypolicy.asp In case of request or assistance, the consumer can write to Sodexo: Client@india.sodexo.com or call: 1800 267 3030/1800 103 30301 or visit: sodexobenefitsindia.com. In the event of an incorrect transaction, the consumer must report the event to Sodexo within 3 days of the transaction, otherwise the consumer will be responsible. We will immediately conduct a thorough investigation and return with the results, and our results will be definitive and conclusive. If Sodexo does not receive contrary information within 3 days, it assumes that the statement and transactions are correct. 4.3 The distributor must comply with all laws, regulations and rules applicable to its business activities and ensure that this is respected for the duration of the agreement. (i) for any loss or abuse of the card, (ii) for any interruption of card service, (iii) for quality, safety, legality or other aspects of food and non-alcoholic beverages purchased by a distributor with the card.

If a merchant does not respect the card or makes special offers to other bank card holders, please notify customer service at 1800-267-3030 / 1800-103-3030 or email us at consumer@india.sodexo.com (toll action) to immediately report the incident. If you have a claim with a card purchase or a dispute with a dealer, you should try to resolve the same with the dealer concerned with full knowledge and sharing. However, the cardholder must immediately inform Sodexo of this complaint. We will conduct a thorough investigation and come back with the results, and our results will be definitive and conclusive. The cardholder undertakes to initiate all disputes concerning a transaction or entry into the card account within 15 days of the date of the transaction or the date of entry to Sodexo, without all transaction and account elements being established as correct and accepted by the cardholder. The cardholder can contact Sodexo in writing (cardsupport.in@sodexo.com) or through customer service (contact number: 1800 267 3030 / 1800 103 3030). Sodexo will conduct a thorough investigation and return with the results, and our results will be definitive and conclusive.

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